Service Schedule & Cancellations

Services are provided on the schedule set out in your service agreement. Service fees apply for each scheduled visit whether or not your team or premises are occupied. To skip or move a visit, please give us at least 48 hours’ notice and we will work to reschedule within the same week. Visits skipped without notice, or that we cannot complete because our team could not access the facility, are billed at the full service rate.

Walk-Throughs & Scope of Work

Every engagement begins with a walk-through of your facility. Pricing is based on the scope of work, square footage, and service frequency agreed in your service agreement. Tasks outside the agreed scope, or conditions that differ significantly from what was quoted, may require a quote adjustment, which we will discuss with you before proceeding.

Facility Access & Security

Please provide access to your facility at the scheduled service time, including any keys, key cards, alarm codes, or building access instructions, in advance. Our team treats all access credentials and facility information as confidential.

Supplies & Equipment

We provide our own professional cleaning supplies and equipment unless otherwise agreed. Please let us know about any specific products, surfaces, or requirements before your first service.

Safety & Facility Conditions

Please let us know about any hazards, restricted areas, or safety and compliance requirements at your facility. Please secure confidential documents, cash, and valuables before service. Our team may decline to clean areas that present a safety or health hazard.

Communication

You can reach us by phone or email. We respond within 2 hours during regular business hours. If our team is running late or an unexpected delay occurs, we will notify you promptly.

Payment Terms

Payment terms are agreed with each client and documented in your service agreement, based on your facility, service frequency, and needs. Many commercial accounts pay 30 days in advance of service, and other billing arrangements are available by agreement. We accept major debit and credit cards, Zelle, and Cash App.

Damage & Liability

We take great care with your facility. If you notice any damage you believe occurred during service, please contact us within 24 hours so we can review it promptly and work with you toward a fair resolution.